To give you the best possible service on your trip we now include a Connection guarantee. The idea is to offer you as smooth and easy a trip as possible. This means that if you are travelling on separate flight tickets and there is a delay, schedule change or cancellation leading to a delay of more than 24 hours to your final destination, Mytrip will help you find the best possible flight option. If there is no reasonable alternative you will instead be offered a full refund for all unused flight tickets, or a ticket back to your original departure airport – whichever is more convenient.
Note that we will only help you where changes to one ticket affects your other tickets; for instance, if you are flying Stockholm-Oslo-New York City-Dallas and the last segment is a separate ticket, we will rebook that part. Also note that this service applies under normal circumstances. It does not apply in case of Force Majeure, such as extreme weather conditions.
Further, the Connection guarantee is no longer valid if you make changes to any of your flight tickets without our consent.
The Connection guarantee can be used:
How to use your Connection guarantee:
Accommodation: If you because of a delayed or cancelled flight miss your connecting flight and have to stay the night (22:00- 08:00), you will be reimbursed the cost of accommodation (maximum 42 EUR/passenger). The compensation applies regardless of the number of nights.
Food and beverages: Should you because of a delayed or cancelled flight be more than 4 hours late, we will compensate you your outlays for food and beverages (up to 8 EUR/person).
If you are offered accommodation or food from the airline or at the airport, no compensation will be given.
Alternative transport: If we can’t find you another flight from the same airport, we can direct you to other airports within a radius of 200 kilometres. In this case we will reimburse you your transportation costs – maximum amount 85 EUR for you and your travel company.
In some cases you might need a visa or transit visa to complete your journey. It’s your responsibility to find out if you do.
Please note that since you’re travelling with different airlines on separate tickets, or with the same airline on separate tickets, you may have to collect and check your baggage between flights.